Terms of Use These Terms and Conditions apply to all purchases made by you, the customer, from us, Your Baby Can UK Ltd Customer Service Should you wish to speak to our customer services department about any product purchased or regarding the delivery of your order please telephone 0844 481 9605, Monday to Friday. To place a new order please call 0844 481 9604 Delivery We aim to deliver to your door within 5-7 days. Products that are despatched by our nominated carrier will usually require a valid signature as proof of delivery (POD). Not all our products will require a proof of delivery signature and our customer service team will be happy to advise. On occasion we will not be able to guarantee a delivery date; however, we will make every reasonable effort to ensure that goods are delivered within 28 days of being ordered. We deliver to all UK addresses. Availability All orders are accepted subject to stock availability. Where you have ordered several products and not all are in stock, we may send you the products which are available; we will send the remainder of your order as soon as the stock becomes available. If the goods ordered are out of stock, we will contact you within 30 days from the day after your order was placed. If the goods are coming back into stock, we will propose a new delivery date or, with your agreement, we may be able to supply you with substitute goods. Value Added Tax (VAT) Prices in our catalogue, on our website, and in promotional materials, all include VAT at the appropriate rate. For VAT refunds (where applicable), please contact our customer services department. Ways to pay By Telephone To place an order by telephone call us on 0844 481 9604.Our friendly, trained call centre staff will take your order. Your calls will be charged at national rates. If you wish to place an order please have your credit or debit card to hand. We accept Switch, MasterCard, Delta and Visa. Our customers must be 18 years of age or over. You will be asked to provide your personal details. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us. By Post To order by post, please write to us telling us which product you wish to purchase. Please enclose a cheque for the amount, including postage & packing, made payable to Your Baby Can. Send payment to: Your Baby Can Orders 1 Balloo Court Bangor BT19 7AT Right to Cancel We offer a 30-day money back guarantee, excluding postage. You have a right to cancel your order at any time up to 20 working days after the day of delivery. Please call our customer services department, should you change your mind. Cancellation & Returns Provided the goods are returned in good condition and not used we will issue a refund within 7 days. Should you wish to return a product to us, please call our customer service no 0844 481 9605 for an authorisation code, then send it to our returns address Your Baby Can Returns: Your Baby Can Customer Care 1 Balloo Court Bangor BT19 7AT Please include a letter confirming your details and stating the reasons for return when sending your parcel back to us. If you are cancelling because there is a fault with the product, clearly state details of the fault. If one element of the package is faulty, please call us to arrange a replacement part rather than sending the whole package back. We will meet the cost of returning the product or products to us if the goods are faulty or incorrect . All returns should be sent via the Post Office. We will not be held responsible for meeting the cost of returning product(s) by any other method For all other cancellations, you must return the goods to us at your cost. If you are returning a product or products, please ensure they are returned safely in or with the original shipping box and packaging materials. . Statutory Rights To obtain a refund, you must return the goods to us in the same condition as they arrived. So that there is no doubt, anything we say above in relation to returns, does not apply to any claim that the goods do not meet a standard required by law. Therefore if the goods are faulty or were damaged in transit, we will cover the postage costs. Liability If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace any goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence. Errors Every effort has been made to ensure that the information supplied is correct at the time of publication Data Protection Act 1998 Your Baby Can is registered as a data user under the above Act. The company’s registered entry contains descriptions of the sources, uses and disclosure of personal data held by the company. Information supplied by you will be used for administering your account details, and for promoting goods and services to you. We may, with your consent, disclose your information to a third party service provider. We may also send you information about goods and services from other companies. Before we do this, we will ask if you wish to receive such offers at the time you place your order. If you have not been asked, or if you do not wish to receive these offers, please contact us. You also have a right to ask for a copy of the information we hold about you and to have any inaccuracies corrected and to tell us in writing at the address given below if you do not wish to receive marketing offers by mail, telephone or any other means. By purchasing products from us, you agree to these terms of sale. Your Baby can have the right to revise these terms and conditions including prices at any time. We also have the right to decline service to any individual customer. Our address for correspondence is address Your Baby Can Your Baby Can Customer Care 1 Balloo Court Bangor BT19 7AT Our registered address is Russell House, 140 High Street, Edgware, Middx HA8 7LW Call Charges Please see the table below for call charges to our 0845 numbers. These call charges are based on charges from a BT landline. Charges may vary with other phone service providers. These costs are therefore a guideline only. Every effort has been made to ensure that the information supplied is correct at the time of going to publication (September 2009) Cost per minute including VAT Peak Time 7.91p Weekday Evenings (after 6pm) 3.95p Weekends 1.50p For more information please contact us on 0844 481 9605